Virgin Media is implementing a significant shift in its television and broadband offerings, standardizing the delivery of cutting-edge technology to all new subscribers. Beginning with full-fibre broadband bundles, every customer will now receive a Virgin Media Hub 5 as part of their package – a considerable upgrade from the previously offered Hub 3, launched in late 2016.
The new standard reflects a commitment to enhanced performance and security. The Hub 5 utilizes Wi-Fi 6 technology, providing improved speeds and capacity compared to its predecessor which supported Wi-Fi 5. This is particularly beneficial for households with multiple connected devices, mitigating potential network congestion. “We are always evolving our products and services to ensure we’re giving our customers the best possible experience,” stated a Virgin Media spokesperson, confirming this new approach.
Alongside the Hub 5, subscribers gain access to the Stream TV box – introduced in April 2022 – offering over 150 free-to-air channels and seamless streaming capabilities with popular services like Netflix, Disney+, and Sky Cinema. Previously, Virgin Media incentivized Stream adoption through a 10% cashback program on subscribed streaming services.
However, the upgrade extends beyond just the router and set-top box. Virgin Media is proactively assisting existing customers with older hardware. A free upgrade scheme is available for those using Hub 1, Hub 2, or Hub 2 AC routers, transitioning them to the more secure and efficient Hub 4 model. This initiative directly responds to the Product Security and Telecommunications Infrastructure Act 2022 – a groundbreaking UK law requiring internet service providers to safeguard customers from cyber threats.
This legislation mandates manufacturers of connected devices, including routers, to implement robust security measures, prohibiting weak default passwords and ensuring ongoing software updates. Previously vulnerable older Virgin Media routers now fall under this scrutiny. Virgin Media is actively notifying affected customers through direct correspondence, offering a free upgrade path.
“We’re aware you’ve got one of our oldest Hubs, either a Hub 1, Hub 2 or a Hub 2 AC,” the letter explains, “Although they still work, they no longer receive security updates. The UK Government has updated the law about telecommunications networks and keeping you safe online, and we need to offer you a free Hub replacement.”
The new Hub 4 boasts improved security, faster speeds, and enhanced power consumption – representing a significant advancement in home broadband connectivity, aligning with global trends such as EE’s offering of Wi-Fi 7 routers.
