Marks & Spencer has temporarily halted all online and mobile app orders following a recent cyber incident. The decision was made proactively to ensure the security of customer data and systems.
The disruption stems from an IT issue that initially impacted in-store card payments earlier this week, prompting customer concerns. In response, M&S released a statement assuring customers that their personal information remains secure and advising them against taking any action.
“As part of our proactive management of a cyber incident, we have made the decision to pause taking orders via our M&S.com websites and apps.” – Marks & Spencer Statement
While online shopping is currently unavailable, customers can still browse the retailer’s product selection online. M&S emphasized that its physical stores remain open and ready to serve shoppers.
- Product browsing remains available on M&S.com
- All stores are operational and welcoming customers
- No action is required from customers regarding their accounts
A dedicated team, collaborating with leading cybersecurity specialists, is working diligently to resolve the technical problems and restore online services as quickly as possible.
The announcement on Friday led to a 4% decline in Marks & Spencer’s share price, making it the biggest single drop within the FTSE 100 index. This reflects the significant portion – over a third – of M&S’s clothing and homeware sales that are generated through online channels.
The initial cyber-attack began on April 21st, affecting contactless payments and click-and-collect services. Prior to this, on April 19th, a separate IT problem specifically impacted contactless payment functionality within stores.
M&S expressed gratitude for the understanding of its customers, colleagues, and partners during this challenging period.
This is a developing story; further updates will follow.
